We hope others can use and build on what we've learned.

Below are case studies and resources we’ve developed through our work building evidence.

Evaluation Project Methods

Because results from OES tests impact the lives of millions of Americans, the quality of our work is of paramount importance. We follow the OES Evaluation Policy and six steps to ensure our findings are relevant and reliable.
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How to Use Unexpected and Null Results

Recent research shows that null results in federal evaluations are more common than we think, and occur for a variety of reasons. When agencies share both expected and unexpected results, we can learn about what programs work, what effect sizes are realistic, and improve Federal evaluations. This post dispels misconceptions about null results and highlights different uses and lessons from null results.
Unexpected Results Handout

How to Design Effective Communications

The United States government sends hundreds of millions of letters and emails to its citizens every year. These communications serve as a critical touchpoint by which citizens engage with our government programs and impact outcomes such as health insurance coverage, education enrollment and financing, tax compliance and benefits take-up, retirement security, and employment. Designing effective communications is therefore vital to ensuring that our government programs reach the people they are intended to serve. Since 2015, OES has completed more than 50 communication-specific interventions and evaluations with more than a dozen Federal agencies. Here’s what these tests have revealed about how to design effective communications.
Comms Design Tips